Shipping & Delivery
Last Updated: Sept, 01, 2026
At DODO STREET, we want your order to reach you safely and smoothly. We currently offer free standard shipping across the United Kingdom, while international orders may be subject to applicable shipping charges.
Please read the information below for details about order processing, delivery, international shipping, and possible delays.
United Kingdom Shipping
We currently offer FREE standard shipping across the United Kingdom.
For eligible UK orders, the shipping cost will be shown as £0 at checkout.
Free standard shipping applies to delivery addresses within the United Kingdom unless otherwise stated for a particular product or promotion.
Estimated Delivery
As a general guide:
- Processing & fulfilment: approximately 2–7 business days
- Standard delivery: approximately 2–5 business days after fulfilment
- Estimated total: approximately 4–12 business days
These are estimates rather than guaranteed delivery times.
Certain products may require different processing or delivery times. Where a different estimated timeframe applies, this may be displayed on the relevant product page or at checkout.
International Shipping
DODO STREET may offer shipping to selected international destinations.
For orders outside the United Kingdom, shipping charges apply.
The applicable shipping cost will be calculated and displayed at checkout based on factors such as:
- Delivery destination
- Products included in the order
- Shipping service available
- Order size or quantity
International shipping availability may vary depending on the destination and the products ordered.
Order Processing
DODO STREET products may be produced to order through our fulfilment partners.
Because products may be made or prepared after an order is placed, your order may require processing and fulfilment time before it is dispatched.
Orders are not necessarily dispatched on the same day they are placed.
After placing an order, you will receive an order confirmation. Where tracking is available, tracking information will be provided once your order has been dispatched.
Tracking
Where available, tracking information will be sent to the email address associated with your order.
Please note that tracking information may take some time to become active after dispatch.
If tracking does not update for a reasonable period, please contact us so we can investigate the status of your order.
Delivery Delays
We aim to meet the estimated delivery times provided on our website, but delays can sometimes occur.
Possible causes of delay include:
- Delivery carrier delays
- Severe weather
- Public holidays
- High seasonal demand
- Customs processing
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order is delayed, please contact us and we will work with the relevant fulfilment or delivery provider where appropriate.
Estimated delivery times are not guaranteed unless a specific guaranteed delivery service has been expressly offered.
Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you realise that your delivery information is incorrect, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or fulfilment.
Where an order cannot be delivered because of incorrect or incomplete information supplied by the customer, additional costs may apply where permitted by law.
Missed or Unsuccessful Deliveries
If a delivery attempt is unsuccessful, please follow the instructions provided by the delivery carrier to rearrange delivery or collect the parcel where that option is available.
If a parcel is returned because of an incorrect address, failure to collect it, or another issue caused by the customer, please contact us before arranging a replacement.
Any additional costs will be handled in accordance with our Terms & Conditions and applicable law.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, contains an incorrect item, or appears to have another fulfilment or delivery issue, please contact us as soon as reasonably possible.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs where relevant
- Any other information reasonably requested by us
Depending on the circumstances, we may offer an appropriate remedy, which may include a replacement, refund, repair, price reduction or another remedy available under applicable law.
Please see our Returns & Refunds Policy for further information.
International Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges may be the responsibility of the customer.
DODO STREET does not control customs authorities or the amount of any import-related charges that may apply.
Customers are responsible for complying with applicable import requirements in their destination country.
Shipping Promotions
From time to time, DODO STREET may offer additional shipping promotions, discounts or limited-time free-shipping offers.
Any promotional shipping offer will be subject to the specific terms displayed with that promotion.
Unless expressly stated otherwise, promotional shipping offers do not change the general shipping terms described on this page.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, or if you believe your order has been lost or incorrectly delivered, please contact us.
We may work with our fulfilment or delivery partners to investigate the issue and determine the appropriate solution.
For international orders, investigations may take longer where customs authorities or international delivery providers are involved.
Changes to Shipping Information
We may update this Shipping & Delivery Policy from time to time to reflect changes to our products, fulfilment arrangements, shipping services or business operations.
The latest version will always be published on this page.
Contact Us
If you have any questions about shipping or delivery, please contact us:
DODO STREET
Email: dodostreet.uk@gmail.com
Website: https://dodostreet.com
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
