Shipping & Delivery
At DODO STREET, our products are made to order and carefully prepared for delivery after your order is placed.
This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.
UK Shipping
We currently offer standard shipping within the United Kingdom.
Available shipping options and the applicable shipping cost will be shown during checkout before you complete your purchase.
Delivery times may vary depending on the product, destination, fulfilment requirements and delivery carrier.
Estimated Delivery
As a general guide:
- Processing & fulfilment: approximately 2–7 business days
- Standard delivery: approximately 2–5 business days after fulfilment
- Estimated total: approximately 4–12 business days
These are estimates rather than guaranteed delivery times.
Certain products may require different processing or delivery times. Where a different estimated timeframe applies, this may be displayed on the relevant product page or at checkout.
International Shipping
DODO STREET may offer delivery to selected countries outside the United Kingdom.
International shipping availability, delivery options, costs and estimated delivery times may vary depending on the destination and products ordered.
If international shipping is available for your destination, the applicable shipping options and charges will be displayed at checkout before you complete your order.
International orders may also be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Order Processing
DODO STREET products may be produced to order through our fulfilment partners.
Because products may be made or prepared after an order is placed, your order may require processing and fulfilment time before it is dispatched.
Orders are not necessarily dispatched on the same day they are placed.
After placing an order, you will receive an order confirmation. Where tracking is available, tracking information will be provided once your order has been dispatched.
Tracking
Where available, tracking information will be sent to the email address associated with your order.
Please note that tracking information may take some time to become active after dispatch.
If tracking does not update for a reasonable period, please contact us so we can investigate the status of your order.
Delivery Delays
We aim to meet the estimated delivery times provided on our website, but delays can sometimes occur.
Possible causes of delay include:
- Delivery carrier delays
- Severe weather
- Public holidays
- High seasonal demand
- Customs processing
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order is delayed, please contact us and we will work with the relevant fulfilment or delivery provider where appropriate.
Estimated delivery times are not guaranteed unless a specific guaranteed delivery service has been expressly offered.
Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you realise that your delivery information is incorrect, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or fulfilment.
Where an order cannot be delivered because of incorrect or incomplete information supplied by the customer, additional costs may apply where permitted by law.
Missed or Unsuccessful Deliveries
If a delivery attempt is unsuccessful, please follow the instructions provided by the delivery carrier to rearrange delivery or collect the parcel where that option is available.
If a parcel is returned because of an incorrect address, failure to collect it, or another issue caused by the customer, please contact us before arranging a replacement.
Any additional costs will be handled in accordance with our Terms & Conditions and applicable law.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, is incorrect, or appears to have been lost during delivery, please contact us as soon as reasonably possible.
Please provide your order number and relevant information so that we can investigate the issue.
Nothing in this Shipping & Delivery Policy affects your statutory consumer rights, including rights relating to goods that are faulty, damaged, misdescribed or otherwise do not conform to the contract.
Shipping Promotions
From time to time, DODO STREET may offer shipping promotions, discounts or promotional delivery rates.
Any promotional shipping offer will be subject to the terms and conditions communicated with that particular promotion, including any applicable minimum order value, eligible products, destinations or promotional period.
DODO STREET may change or end promotional offers in accordance with applicable law and the specific terms of the promotion.
Returns & Refunds
Shipping information does not replace our Returns & Refunds policy or Terms & Conditions.
If you wish to cancel an eligible online order, return an item or request a refund, please refer to our Returns & Refunds policy and Terms & Conditions.
Your statutory consumer rights remain unaffected.
Contact
If you have any questions regarding the shipping or delivery of your order, please contact DODO STREET using the customer support details provided on our website.
Please include your order number whenever possible.
Last updated: Sept, 01.2026.
